Requesting help with an order
If you experience a payment or delivery problem, first use the order support channel provided by Tebex or contact [STORE SUPPORT CONTACT] with your order reference. Do not send full payment details.
Digital products and refunds
Refund eligibility depends on applicable consumer law, Tebex’s terms and the facts of the order. A blanket “no refunds” rule is not stated here. Where a product is defective, unavailable, misdescribed or otherwise eligible under applicable law or Tebex policy, contact support promptly so the issue can be reviewed.
Information to include
Provide the order reference, package name, a description of the issue, and relevant redacted technical details. We may ask for reasonable information to investigate delivery or compatibility issues.
Processing
Approved refunds are processed through the payment provider’s available method and timing. The store does not collect or retain card details.
Effective date: [DATE TO BE ADDED]